Refund policy

FIREFLY™ RETURN AND EXCHANGE POLICY

In the unlikely event that you are not satisfied with your purchase, you may return any unopened firefly™ products within thirty (30) days of the delivery date. All returns and exchanges are subject to the conditions listed below.

  1. Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by contacting us at orders@fireflyrecovery.co with your reason for your return. Returned items without an RMA number will not be eligible for a credit to your account.
  2. Returns must be shipped within 30 days of the delivery date; exchanges must be shipped within 30 days of the delivery date. Firefly is not responsible for any return shipping fees or refunds of any shipping fees associated with the purchase. 
  3. Products and packaging must be returned in new, sealed/unopened, undamaged condition. Items should not be tampered with in anyway which breaches warranty conditions. Items must be returned unused, unworn, and undamaged. Any product(s) showing signs of wear or being soiled in any way, or any products not fitting the criteria described above, will be deemed "unacceptable". Unacceptable returns and/or exchanges will not be returned to you.
  4. A returned item is an item that is being sent back for credit under the conditions listed as “refund options” below.
  5. All partial or full refunds will be considered under the conditions mentioned in the “refund options” below.
  6. RECOVERY FIREFLY™ LLC are not responsible for items lost or damaged during shipping.
  7. Non-Returnable Items — Non-returnable items are listed as final sale. Final sale items are not eligible for return and will not appear in your eligible items for return. We let you know when an item is final sale by noting it in the item’s description and it may also be noted on your packing slip.

We offer the following refund option for returnable merchandise:

  1. You can select to return for a refund to original form of payment and pay a return shipping fee.

Items that have been returned for a refund to your original form of payment will be refunded (a "Return Refund") at the original purchase price plus applicable sales tax and the original shipping charges will be deducted from your refund. Refunds to your original form of payment will appear on your statement within approximately seven days.

If your account and/or membership is terminated for any reason, any credit balances in your account may be cancelled, to the fullest extent permitted by law. Account balances are determined by Company and such determination is final.

If you are looking for immediate assistance with an order or issue please feel free to email or call us.